Refund & Return Policy

At Ganja Ganja, we want every customer to have a smooth shopping experience. Please review the following policy before placing your order.

1. Returns

Due to the nature of our products, we generally do not accept returns of opened or used products. Products that are eligible for return must be unused, unopened, and in their original packaging.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery. Provide your order details and, where applicable, photos of the damaged or incorrect item so we can review the issue and determine the appropriate resolution.

3. Refunds

If your refund request is approved, the refund will be processed using the original payment method, where applicable. Processing times may vary depending on your payment provider.

4. Non-Refundable Items

Opened, used, damaged through customer handling, or otherwise ineligible products may not qualify for a refund or return. Products that cannot legally be returned are also excluded.

5. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

6. How to Request a Refund or Return

To request assistance with a return, refund, damaged item, or incorrect order, please contact us with your name, order details, and reason for the request.

7. Contact Us

Ganja Ganja

Email: info@ganjaganjadc.com
Phone: (202) 627-8975
Location: Washington, DC
Hours: Mon – Sun: 9AM – 11PM